Frequently Asked
Questions

Currently Dr. Marc Ascione is the only practitioner taking new patients. For more information please click here.

We do not currently have a walk-in clinic.

Due to a very high no-show rate, we have amended our no-show policy effective 01 March, 2023.

• A "no-show" or late cancellation is when the clinic is given less than 2 hours notice for a missed appointment.

• There is a $40 fee for missed regular appointments (15 minutes).

• There is a $80 fee for missed longer appointments (over 15 minutes – things such as Complete Physicals, Procedures, WCB Forms, etc.)

This fee will have to be paid before further appointments can be booked.

The clinic can be reached at 403-941-0565 we also have online booking and cancellation available 24/7 through AvaConnect.

Thank you for your understanding and cooperation.

Yes, we have a "same day for sick kids" policy for our registered patients (must have had their meet and greet) here at the clinic. We ask that you call the clinic as early as possible and we will do our best to fit you in. Please recognize this is for acutely ill children and only applies to our registered clinic patients.

Medications can be renewed by phoning your pharmacy and requesting a prescription renewal if you fit the following criteria:

• You have been on a steady dose of your medication

• There have been no changes to your symptoms or condition

• You were not asked by Dr. Marc or NP Kendra to follow up on a recent dosage change

Please ask your pharmacist to fax us a "prescription renewal/refill". If the physician needs to see you before the medication can be renewed we will call you.

Please note that it can take up to 3 business days to complete this process. Please do not wait until you have run out of medication.

There may be a fee associated with the completion of certain multi-page forms (disability tax credit, AISH, Drivers Medicals, etc.) of up to $120.00.

If payment is an issue, please discuss the cost with your practitioner.