Question 1

Is there a Provider at Crossfield Clinic accepting new patients?

Accepted Answer

Yes, Nurse Practitioner Trudy Matwiy is currently accepting patients for a limited time.

Question 2

Do you have a Walk-In Clinic?

Accepted Answer

We do not currently have a walk-in clinic.

Question 3

What is your cancellation policy?

Accepted Answer

Due to a very high no-show rate, we have amended our no-show policy effective 01 March, 2023.
A "no-show" or late cancellation is when the clinic is given less than 2 hours notice for a missed appointment.
There is a $40 fee for missed regular appointments (15 minutes). 
There is a $80 fee for missed longer appointments (over 15 minutes – things such as Complete Physicals, Procedures, WCB Forms, etc.)

This fee will have to be paid before further appointments can be booked.

The clinic can be reached at 403-941-0565 we also have online booking and cancellation available 24/7 through AvaConnect.

Thank you for your understanding and cooperation.

Question 4

Do you have a same day for sick kids policy?

Accepted Answer

Yes, we have a "same day for sick kids" policy for our registered patients (must have had their meet and greet) here at the clinic. We ask that you call the clinic as early as possible and we will do our best to fit you in. Please recognize this is for acutely ill children and only applies to our registered clinic patients.

Question 5

How do patients renew prescriptions?

Accepted Answer

Medications can be renewed by phoning your pharmacy and requesting a prescription renewal if you fit the following criteria: 
You have been on a steady dose of your medication 
There have been no changes to your symptoms or condition
You were not asked by Dr. Marc or NP Kendra to follow up on a recent dosage change

Please ask your pharmacist to fax us a "prescription renewal/refill". If the physician needs to see you before the medication can be renewed we will call you.
Please note that it can take up to 3 business days to complete this process. Please do not wait until you have run out of medication.

Question 6

Do you charge for  any appointments?

Accepted Answer

There may be a fee associated with the completion of certain multi-page forms (disability tax credit, AISH, Drivers Medicals, etc.) of up to $120.00. Please discuss possible fees with your primary care provider BEFORE completing of forms.  If payment is an issue, please discuss the cost with your practitioner.

Frequently Asked
Questions

Is there a Provider at Crossfield Clinic accepting new patients?

Do you have a Walk-In Clinic?

What is your cancellation policy?

Do you have a same day for sick kids policy?

How do patients renew prescriptions?

Do you charge for any appointments?

We are a
member of the Highland PCN

Find us online

Contact Information

Frequently Asked Questions

Is there a Provider at Crossfield Clinic accepting new patients?

Do you have a Walk-In Clinic?

What is your cancellation policy?

Do you have a same day for sick kids policy?

How do patients renew prescriptions?

Do you charge for any appointments?

We are a member of the Highland PCN

Find us online

Contact Information

Frequently Asked
Questions

We are a
member of the Highland PCN