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Frequently Asked Questions

  • Is there a Doctor at Crossfield Clinic accepting new patients?
    Dr. Marc Ascione is NOT currently accepting new patients. We are hoping to recruit another physician to join our clinic. If we are able to attract another physician to join our practice we will advertise on here and our Facebook account.
  • Do you have a Walk-In Clinic?
    We do not currently have a walk-In clinic.
  • What is your cancellation policy?
    Due to a very high no-show rate, we have amended our no-show policy effective 01 March, 2023. A "No Show" or late Cancellation is when the clinic is given less than 2 hours notice for a missed appointment. there is a $40 fee for missed regular appointments (15 minute). there is a $80 fee for missed longer appointments (over 15 minutes - things such as Complete Physicals, Procedures, WCB Forms, etc.) This fee will have to be paid before further appointments can be booked. The clinic can be reached at 403-941-0565 we also have online booking and cancellation available 24/7 through the My Health Access App. Thank you for your understanding and cooperation.
  • Do you have a same day for sick kids policy?
    Yes, we have a "Same day for sick kids" policy for our registered patients here at the clinic (must have had their meet and greet) We ask that you call the clinic as early as possible and we will do our best to fit you in. Please recognize this is for acutely ill children and only applies to our registered clinic patients.
  • How do patients renew prescriptions?
    Mediations can be renewed by phoning your pharmacy and requesting a prescription renewal if you fit the following criteria: you have been on a steady dose of your medication there have been no changes to your symptoms or condition Dr. Marc did not ask you to follow up on a recent dosage change Please ask your pharmacist to fax us a "prescription renewal/refill". If the physician needs to see you before the medication can be renewed we will call you. Please note that it can take up to 3 business days to complete this process. Please do not wait until you have run out of medication.
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